Metrodocs
Reference Service Standards

THIS FEDERAL DEPOSITORY LIBRARY MAKES YOU THESE GUARANTEES:

1. You will be treated with courtesy, dignity, and respect.
    
2. You will have comment cards available to you to express your opinion about our collection, services, or employees.
    
3. You will have access to federal documents in all formats--paper, microformats, electronic, and Internet.
    
4. We will make available to you simply written handouts, web pages, and path finders to make using our collection and services easier. We will provide you with bibliographic instruction in a simple and understandable manner.
    
5. We will provide you access to federal information in a timely manner. We offer interlibrary loan services to you for federal information that we do not have.
    
6. We will provide a knowledgeable and well-trained staff, including a federal government information librarian. We will make every effort to make your business with us as simple, enjoyable, and productive as possible.
    
7. We will provide you with ample physical space to utilize our collection and services, with the equipment that you need. We will comply with the Americans with Disabilities Act.

Metrodocs Libraries Service Standards 
Consensus Agreement
Effective November 1, 2000

Steve Beleu
Oklahoma Department of Libraries
September 28, 2000